The Official WhatsApp API so the whole company can answer
One number verified by Meta, several agents at the same time, history saved and AI answering alongside your team.
What you get
- Several agents on the same number
- Full history per contact
- Chatbot and quick replies
- Campaigns with approved templates
- Audio, image, video and documents
- Automatic distribution by department
- Tags and service queues
- Cloud API cost report
- Transfer between agents
- Internal note in the conversation
- After-hours service with AI
- Contact saved straight into the CRM
One phone alone cannot handle the demand
On the app alone, one person answers at a time and the queue grows at peak hours.
The history is stuck on the device: when the rep leaves the company, the conversation goes with them.
Nobody knows how many conversations came in, who answered and what became a sale.
Using the regular app for bulk sending is the shortest path to losing the number.
The same number on the phone and with the whole team
With Meta coexistence (Coex), your number keeps working in WhatsApp Business on the phone and, at the same time, runs on the Official API inside the platform. Whoever already answers on the device keeps answering; the difference is that now the whole team joins the same number, with queue, department and owner, and every conversation is recorded in the CRM.
Common questions
Do I have to change my number?
No. You can keep the same number using Meta coexistence (Coex): it keeps working in the WhatsApp Business app on the phone and, at the same time, on the Official API inside the platform. If you prefer, you can also enable a brand new number just for team service.
Am I at risk of being banned?
The Official API is Meta own infrastructure. With opt-in, approved templates and sending best practices, the risk drops drastically. No serious vendor promises zero risk — whoever promises it is lying.
How many agents can I have?
It depends on the plan. All of them include users and you add as many as you need, with a price per extra user.
Does Meta charge anything separately?
Yes, template messages are charged by Meta according to volume. The platform shows that spend in the Cloud API cost report.
Want to see this running in your operation?
Our team shows the platform working with your own case, no fluff.