Instagram Direct and comments in your team panel
DMs and comments on posts and ads arrive together with WhatsApp, with history, an owner and the CRM behind them.
What you get
- Instagram Direct in the team panel
- Comments on posts and ads
- Automatic replies by rule
- History together with the other channels
- Distribution to sales reps
- AI service inside Direct
Direct has become no man land
The person who runs Instagram is not the one who sells, and the message waits for somebody to remember to answer.
An unanswered ad comment is paid traffic money walking away in front of everyone.
The customer asks on Direct, then messages on WhatsApp, and the rep has no idea it is the same person.
Nobody can measure how many sales came out of social media.
Social media joins the same queue as WhatsApp
The DM reaches the team with a tag and an owner, in the same place as the other channels. If that contact has talked to the company before, the history shows up — even if the previous conversation was on another channel.
Common questions
Do I have to give away my Instagram password?
No. The connection is made through the official Meta authorization, with the professional account linked to your page. You can revoke access whenever you want.
Does it work with ad comments?
Yes, comments on posts and ads come into the panel and can be answered automatically by rule.
Can I reply to audio and stickers?
The panel works with the formats the Instagram API itself allows, including text, image and audio received in the conversation.
Is it charged separately?
No. The Instagram connection is already included in all four plans.
Want to see this running in your operation?
Our team shows the platform working with your own case, no fluff.