Voice and telephony

The IVR that calls the customer and turns into WhatsApp on the key pressed

The system calls, plays the message with an option menu and, when the customer presses a key, immediately fires a template into their WhatsApp — with the conversation already open in customer service.

Talk to a consultant Common questions

What you get

  • Key menu during the call
  • A key fires a WhatsApp template
  • A key fires an automatic task
  • Voice generated by AI (female and male)
  • Real pauses and speaking tone in the text
  • A library of reusable audio files
  • A/B testing with up to 10 versions
  • Caller ID defined by you
  • Campaigns scheduled by time window
  • Extra attempts for whoever did not answer
  • Up to 10 simultaneous calls
  • Voicemail detection
  • Live campaign monitoring
  • Conversion funnel and the gap in the message
  • Cost and minutes per call
  • Recorded calls
  • Confirmation audio after the choice
  • Auto dialer for the agent
The problem today

Talking to a lot of people by phone is expensive

The agent spends the day dialing number after number and hits voicemail, busy signals and wrong numbers.

The old voice blast talks and disappears: the customer listens, gets interested and has nothing to do next.

Nobody knows whether the message holds the person or whether they hang up in the first seconds.

A campaign scheduled with no balance, or with the wrong number on the display, is only discovered after the damage.

How CINNDI solves it

The customer key press becomes a WhatsApp message

It is the IVR in reverse: the company is the one calling. The message plays ("press 1 to receive the proposal, 2 to talk to an agent"), the customer answers with the keypad and the key fires a WhatsApp template to their number or an automatic task in the system. The confirmation audio plays and the call ends by itself.

01 The message is written, not recorded: you type the text and the AI generates the voice, with real pauses and a speaking tone.
02 A/B testing: the AI rewrites the text in up to nine versions without changing any information, and the report points to the winner.
03 Campaigns scheduled with a time window, extra attempts and a credit and caller ID check at scheduling time.
04 Two layers of voicemail detection, so the message is not wasted on an answering machine.
05 A report with the funnel called, answered and pressed a key — and the "gap": those who listened to everything and pressed nothing.

Optional module, released after a review of the operation, added to the monthly fee. Call minutes are paid separately, with credits added directly in the platform.

Common questions

Does the WhatsApp message arrive right away?

Yes. The key pressed fires the configured template immediately, still during the call, and the conversation stays open in customer service.

Do I need to record the audio in a studio?

No. You write the text and the system generates the voice with AI, female or male. The audio files stay in a library to be reused.

How many calls go out at the same time?

Up to 10 simultaneous calls, respecting the line limit contracted for your operation.

How is it charged?

The module adds to the monthly fee and call minutes are paid separately, with credits added directly in the platform. With no balance, the campaign is not even scheduled.

Can I tell whether the message is working?

Yes. The report shows the average listening time, at which second people hang up and how many listened to everything without pressing a key.

Want to see this running in your operation?

Our team shows the platform working with your own case, no fluff.

Talk to a consultant See pricing